Rhonda Miller

Senior Director

Mailing Address:
Senior Director
Healthcare Management Partners, LLC
1033 Demonbreun Street, Unit 300
Nashville, TN 37203

  Uncategorized

Rhonda Miller is a Healthcare Professional with over 20 years of experience in healthcare operations management, strategic planning, clinical care management, revenue cycle management, patient access, health information management, revenue integrity strategies, managed care contracting, compliance and patient accounts.  She has experience with for profit and not for profit acute care, integrated health care systems as well as revenue cycle outsource/consulting firms and most recently held the title of Senior Vice President of Revenue Cycle for a $1B fully integrated academic medical center.

 

In addition, Rhonda has significant experience in complete revenue cycle transformation and outsourcing models and has been responsible for advising and managing healthcare systems through complete revenue cycle transformation and outsourcing.

Career highlights include:

  • Served as the Vice President of Revenue Cycle for the first Navigant Healthcare Cymetrix hospital complete outsourcing client. Responsible for assessment, baseline validation, project plan, cost reduction plan, technology implementation and overall account management.  Inclusive of Patient Access, HIM, Coding, CDI and Business Office;
  • Executive responsible for consulting and advisory services to $200M start up Medical Services Organization. Responsible for managing technology build, implementation and training for the MSO, credentialing and provider enrollment and building the CDM;
  • Served as the VP of Revenue Cycle for a 5-hospital healthcare system, part of a large Integrated Delivery Network. Responsible for complete revenue cycle outsourcing.  Implemented and support six sigma kaizens for rapid high-performance work teams creating centralized financial clearance and business office.  Achieved 50% of KPI’s within 45 days of the contract implementation;
  • Corporate VP of Revenue Management of $1.5 B NPSR, $42M budget in rapidly growing 10 hospital for profit company. Completed transition of sell from nonprofit healthcare system to a for profit with all payors to resume constant cash flow with new national provider numbers.  Improved overall cash performance within the first 120 days, with 3 of the highest cash performance months in history. Achieving and maintaining cash collection as a percent of collectible net revenue at 100%.  Consolidated the business off functions of 8 of the 10 hospitals into one location, while transitioned from outsource revenue cycle model to internal revenue cycle model.

Rhonda began her career as a Pediatric and Neonatal Intensive Care Registered Nurse and holds a Bachelor of Science in Nursing from Carlow College, Pittsburgh, PA.  She also received a Masters of Aeronautical Science from Embry-Riddle Aeronautical University.